COMPANY POLICIES

 

SHIPPING POLICY

¿How long do shipments take?
We process shipments at the end of each day to be able to send them to transport, the day after the purchase and through NACEX for orders within and outside of Spain. For this reason within Spain the delivery would be in 48 to 72 hours, in the case of shipments outside of Spain we will inform you of the times indicated by NACEX.
Variations in delivery time for custom-made orders will be scheduled via email, which you must forward to Viento Norte, with the confirmation and acceptance of the deadlines and personalization details.
¿I can track my shipment?
Of course, at the time the shipment is made, you will receive the codes in your email so that you can know at all times what status your order is in.

 

 

RETURN POLICY

¿They accept returns?
If for any reason the buyer does not agree with what was purchased, he can choose to return the product.
If the return is due to a change of opinion, the client has a period of seven working days from the moment of receipt of the merchandise and must previously notify VIENTO NORTE via email to vientonorte.ue@gmail.comom
The return will only be accepted if the returned product is in perfect condition, in its original packaging and within the previously indicated exchange period.
The client will bear the expenses generated by this return.
The Buyer may choose to order a product in exchange for the one that is returned or request a payment of the amount paid, which will be made within a maximum period of 15 business days from the receipt of the product in our warehouse.).
¿How do I return the product if it has arrived defective??
All our products are 100 handmade for that reason, they may have imperfections in the fabric, differences in tones, dye stains or even the characteristic aroma of wool without industrial processes that once in use, will dissipate.. 
If the reason is for a break such as a zipper not working, you must be notified in the first 24 hours from receipt, attaching a product photograph to the email vientonorte.ue@gmail.comom
The return will only be accepted if the returned product is in its original packaging and in the same conditions as when it was received.
NORTH WIND, will bear the expenses generated by this return.
The Buyer may choose to order a product in exchange for the one that is returned or request a payment of the amount paid, which will be made within a maximum period of 15 business days from the receipt of the product in our warehouse.).

 

PRIVACY POLICY

The VIENTO NORTE Company is especially aware of the protection of the data of the USERS of the services accessed through its website. Through this Privacy Policy, VIENTO NORTE informs USERS of the website VIENTO-NORTE.COM of the treatment and uses to which the personal data collected on the web is submitted, in order for them to decide freely and voluntarily, if they wish to provide the requested information.
The VIENTO NORTE Company reserves the right to modify this Policy in order to adapt it to new legislation, jurisprudential criteria, sector practices, or interests of the entity. Any modification in it will be announced in due time, so that you have perfect knowledge of its content.
Certain services provided on the portal may contain particular conditions with provisions regarding the protection of Personal Data. You can find out about them in the corresponding sections.
OWNERSHIP OF THE TREATMENT
In such cases, the data collected by the VIENTO NORTE Company will be incorporated into files owned by VIENTO NORTE, duly registered in the General Registry of Data Protection.
USES AND PURPOSES
The purpose of the collection and processing of personal data is the management, provision and personalization of the services and contents of the same that the USER uses and which will be reported in each section.
COMMUNICATION OF DATA
The data collected through the web will only be transferred in those cases in which the USER is expressly informed of it.
DATA UPDATE
In order for the data in our databases to always correspond to your real situation, you must keep them updated, either by updating them directly if possible or by communicating it to the corresponding department.
USE OF COOKIES
In order to protect the privacy of the users of its website, VIENTO NORTE does not use cookies when they browse it.
DATA SECURITY
The Company VIENTO NORTE has adopted in its information system the legally required technical and organizational measures, in order to guarantee the security and confidentiality of the stored data, thus avoiding, as far as possible, its alteration, loss, treatment or access Not authorized.
RIGHTS OF USERS
In any case, you can access your data, rectify it, cancel it and, where appropriate, oppose its treatment:
OK by request accompanied by a photocopy of your ID, sent to the following postal address: VIENTO NORTE AVENIDA DEL FERROCARRIL 7 BAJO, BILBAO, BIZKAIA, SPAIN 
b either by sending an e-mail to the following email address: VIENTONORTE.UE@GMAIL.COMM

More information at the Spanish Agency for Data Protection:
http://www.agpd.es/portalwebAGPD/index-ides-idphp.php